Why most businesses lose mobile customers without knowing it
Picture this scenario:
Mark needs an electrician. He's standing in his dark garage at 8 PM.
He pulls out his phone. Types "electrician near me."
Your website appears. He taps it.
The text is tiny. The menu doesn't work. He can't find your phone number.
He goes back to Google.
Your competitor's site works perfectly on his phone.
Mark just became their customer.
The Numbers You Can't Ignore
70% of local service searches happen on phones. (BrightLocal Local Consumer Review Survey, 2023)
61% of users won't return to a mobile site they had trouble accessing. (Google Mobile Playbook)
88% have negative feelings about brands after bad mobile experiences. (Think with Google, 2023)
Your customers aren't at desks when problems happen.
They're in flooded basements. Dark garages. Broken AC rooms.
All searching on phones.
The Desktop Illusion
"My website looks great!"
On your office computer, maybe.
But customers don't shop from offices anymore.
Peak search times:
6-7 AM (before work)
12-1 PM (lunch break)
8-10 PM (from couch)
After midnight (emergencies)
All on phones. Always on phones.
What Mobile Users Really Do
They don't have patience for:
Tiny text
Broken menus
Pop-ups they can't close
Forms that don't work
Sites that load forever
One frustration and they're gone.
To your competitor.
Who figured out mobile matters.
The Generation Gap Is Real
Your current customers:
Might check desktop later
Might zoom and struggle
Might forgive bad mobile
Your future customers:
Phone only
Zero patience
One chance
Every year, the gap grows wider.
Test This Right Now
Pull out your phone. Google your business.
Try to call you in under 5 seconds.
How did that go?
That's your customer's experience.
The Speed Reality
Mobile networks are slower. Mobile processors are weaker. Mobile users are less patient.
If your desktop site is slow, your mobile site is unusable.
And unusable means invisible.
Why This Matters Now
Google ranks mobile-friendly sites higher.
Customers expect mobile to work perfectly.
Your competitors are already fixing this.
Every day you wait, you fall further behind.
The Business Card Test
Your business card works perfectly:
Fits in hand
Shows your name
Shows your number
Clear and simple
Your mobile website should be that clear.
Is it?
The Choice Is Simple
Keep losing the 70% shopping on phones.
Or fix it.
Not someday. Not next year.
Now, while you still can catch up.
We Know Mobile
FlowCreate builds websites that work brilliantly on every device.
We've spent years perfecting the mobile experience.
Your customers won't struggle. They'll call.
Ready to capture the 70% you're missing?
Your next customer is probably reading this on their phone right now.